Separate decisions from repeatable tasks

You may need to price a complex repair. You probably do not need to personally send every routine reminder. List what requires your judgment and what follows a repeatable rule.

Document one handoff

For one weekly task, write down what starts it, what information is needed, what completion looks like, and when to escalate. Test it on real work.

Try this this week

For five workdays, note every task you complete after hours. Circle those that could be handled from a clear checklist and customer record.

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