Worksheet
The 15-minute missed-call audit
Find where inquiries are slipping through.
Read guide →For owners of service businesses
Run the work. Let’s handle what happens behind it.
Customers, jobs, and teams need your attention. The follow ups and admin still need a person who cares. BranchOps is shaping human operations support around the work that keeps landing back on your plate.
A real person behind the work.
The familiar week
The workday ends. The admin doesn’t.
You’re dispatching the crew, serving customers, and keeping jobs moving. Then the quotes, invoices, scheduling, and follow ups wait for you at the end of the day.
01Missed calls need a response
02Estimates need a follow up
03Invoices need to go out
04Great jobs deserve reviews
A simpler way to get help
Clear handoffs. Human follow through.
We are exploring a managed support model with clear handoffs and people who know when to ask. The details will be shaped with the owners we serve.
01
Send the task
We learn which recurring tasks absorb your time and what information a support team would need.
02
We route and do it
A trained person follows a documented process, with a clear point to escalate when judgment is needed.
03
Stay in the loop
You know what was handled, what is still open, and where your decision is needed.
Built for repeatable work.
We focus on operational tasks that can be documented and handled consistently, while trade decisions stay with you.
Where support could help
The work behind the work.
These are possible areas of support, not a fixed service menu. We want to understand which ones matter most in your business.
01 /
Scheduling and dispatch admin
Keep appointments organized and customer details moving to the right place.
02 /
Invoice preparation
Get completed work ready for billing and handoff.
03 /
Missed call follow up
Send timely text follow ups so potential jobs do not go quiet.
04 /
Estimate follow up
Keep open quotes on a consistent follow up schedule.
05 /
Review requests
Ask happy customers to share their experience after the job.
06 /
Content and collections support
Support for review requests and customer-facing updates after a job.
Industry insights
Better systems start with better information.
Sign up for practical ideas on customer follow up, owner time, and back office work as BranchOps takes shape.
Interested in working with us? Email hello@trybranchops.com.
Register for insights
Tell us where to send them.
Free resources
Small tools for a less chaotic week.
Use these guides with your own team. Each one turns a recurring problem into a clearer next step.
Checklist
A five-part task handoff checklist
Turn one recurring owner task into work someone else can handle.
Read guide →Field research
What service business owners need
See how BranchOps will publish recurring problems, current workarounds, decision criteria, and practical frameworks.
Read the research approach →The journal
Useful thinking for a busy week.
Practical reads on customer follow up, owner time, and the work behind the work.
Customer follow up
The missed call is only the beginning
A missed call does not always mean a lost job. The larger problem is when nobody owns the next step.
Read article →Sales operations
What happens to an estimate after you send it?
Good estimates can go quiet when the follow up lives in the owner’s memory.
Read article →Owner time
Why the admin work follows owners home
A full calendar can hide a fragile operation when the owner closes every loop personally.
Read article →We are listening
What part of your week would you give back?
We are speaking with service business owners to learn where work gets stuck and what useful support would look like. This is a conversation, not a sales pitch.
See how interview findings will be documented and published.
Tell us what is happening in your business.
What work reaches you after hours? What have you tried? What would reliable support change?
Share your type of business, team size, and two or three tasks that consume the most owner time. We will follow up personally.
Email BranchOps“A good process helps a person do good work.”
Human support, with clear standards
Why BranchOps
Managed by people who know how to build an operation.
Founder Shalakay Gibbs has spent years building subscription services, documenting processes, and training remote teams. BranchOps applies that discipline to the everyday work service business owners need handled consistently.
Our goal is dependable support that still feels personal. We are interviewing owners now to test what that should look like in practice.
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